Cloud software for
IT Service Management
  • Service Desk automation

    A well working Service Desk is the best way to make a great first impression of your
    IT department. ITSM 365 provides all the necessary tools to automate the processes of
    receiving, classifying, processing, and monitoring the solution for IT service requests.
  • 10 ITIL processes

    ITSM 365 is an out-of-the-box solution implemented in accordance with ITIL.
    Starting work "out-of-the-box", you will be able to continue develope the system
    independently, without the need for complex migrations, while taking into
    account the specific nature of your business.
  • Service quality control

    ITSM 365 allows you to enter and monitor SLA (Service Level Agreement)
    parameters – routine response times and solutions for applications. In case of
    an impending violation of the standards, the system will automatically notify
    all interested parties.
  • Process performance analysis

    Information about all activities is kept in the system for further analysis. ITSM 365 allows
    you to generate reports on the work of the IT service, as well as upload information in the
    form of spreadsheets (.xls) for the independent calculation of additional indicator values.
  • Service Desk automation
  • 10 ITIL processes
  • Service quality control
  • Process performance analysis


Sergei Shavin, KARI Company

We use a solution from Naumen on the SaaS model to automate the management processes of our company's basic services everywhere our company has a presence. At the present time, we can say with confidence that the solution has became business critical for us.

Maxim Sazonov, TSI Company

We use Naumen Service Desk 4.0 to automate our customer support service. It is great news that such a powerful and functional software has been made available to medium-sized businesses in the form of the ITSM 365 internet service. The quick start, completeness of processes and user-friendly interface, all without any kind of infrastructure costs, is an offer you can’t refuse!

Andrey Zaitsev, NODA Company

Solutions developed by Naumen in the automation of service processes and ITSM are among the best on the market. I have no doubt that the new ITSM 365 product will make service management more accessible, and, will allow businesses to obtain a competitive advantage.