Cloud software for
IT Service Management

Solution

ITSM 365 is a complex IT service management and process automation system. The solution is created in full compliance with the ITSM approach and meets the requirements of the IT Infrastructure Library (ITIL).

The ITSM 365 service is created on the basis of the Naumen Service Desk industrial solution – the leading tool for the automation of IT management processes on the CIS market.


This solution is best suited for IT services with 10–30 employees. ITSM 365 can be used to automate the following processes:

  • Incidents, event and service requests management;
  • Problem management;
  • Change management;
  • Management of internal tasks and assignments;
  • Configuration management;
  • Service level management (SLM);
  • Service catalog and portfolio management;
  • Knowledge management;
  • Recording the work hours of IT service employees.

Please see further information about ITSM 365…

ITSM 365 is implemented on the industrial and proven Naumen Service Desk platform (No. 1 in the CIS in terms of the number of implementations among industrial solutions).

Let's start using ITSM 365 right now.

Free trial period (14 days)